FAQ

1. What types of shoes do you sell?

We sell a wide variety of shoes, including casual sneakers, sports shoes, formal shoes, sandals, and limited-edition collections.

2. Are all shoes original?

Yes. All our shoes are 100% authentic and sourced directly from trusted suppliers.

3. How can I place an order?

You can place an order directly through our website. Simply choose your shoe, select your size, add it to cart, and proceed to checkout.

4. Do you deliver all over Bangladesh?

Yes! We deliver all across Bangladesh. Delivery time is usually 2 to 5 working days, depending on your location.

5. What are the delivery charges?

  • Inside Dhaka: ৳80

  • Outside Dhaka: ৳170

(Charges may vary depending on courier service and location. Sometimes we offer free delivery during promotions.)

6. Can I return or exchange my shoes?

Yes. If you receive the wrong size, wrong product, or a damaged item, you can request an exchange or return within 3 days of delivery. The product must be unused, in original condition, and with all tags/packaging.

7. What payment methods do you accept?

We accept the following payment options:

  • Cash on Delivery (COD)

  • Mobile Banking (bKash)

  • Bank Transfer (on request)

8. How do I know my shoe size?

Each product page has a size chart. You can measure your foot length in centimeters and compare it with the chart. If you’re unsure, contact us via Messenger or WhatsApp for size assistance.

9. Do you offer discounts?

Yes! We often run seasonal sales, bundle deals, and exclusive promotions. Follow us on Facebook and Instagram to stay updated.

10. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once it’s shipped, cancellation isn’t possible, but you can request an exchange or return after receiving it.

11. How do I contact customer service?

You can reach us through:

We usually respond within a few hours during business days.