Terms of service

TERMS OF SERVICE

Welcome to Haute (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our e-commerce website located at www.hautebd.com (the “Site”), including any content, functionality, and services offered on or through the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, you must not access or use the Site.

1. Eligibility

You must be at least 18 years of age to use this Site. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.

2. Account Registration

To make purchases, you may be required to register an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products and Pricing

We offer a wide variety of products for sale on our Site. All items are subject to availability, and we reserve the right to limit quantities, discontinue products, or correct pricing errors without prior notice. Prices are listed in Bangladeshi Taka (BDT) and are subject to change at any time.

4. Orders and Payments

Payment Methods:

We currently accept the following payment methods:

  • Cash on Delivery
  • bKash
  • Bank Transfer

By placing an order, you authorize us to charge the full amount using your selected payment method. All payments must be made in full before shipment unless otherwise specified.

5. Shipping and Delivery

We currently ship only within Bangladesh. Delivery times may vary depending on location and product availability. We will provide estimated delivery timelines at checkout, but these are not guaranteed.

6. Returns and Refunds

We offer easy returns for products that arrive damaged, defective, or not as described.

Return Policy:

  • You may return eligible items within [specify number, e.g., 7] days of delivery.
  • The customer is responsible for paying the return delivery charge.
  • Items must be unused, in original packaging with tags attached (if applicable).

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to your original payment method within 2 to 3 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on the Site — including text, graphics, logos, images, icons, and software — is the property of Haute or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

8. User Conduct

You agree not to:

  • Use the Site for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or another user’s account.
  • Interfere with the proper working of the Site.
  • Transmit viruses, malware, or any harmful code.

Violations may result in termination of your access to the Site.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HAUTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE;
(b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE;
(c) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL HAUTE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNT YOU PAID US IN THE LAST SIX MONTHS.

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10. Indemnification

You agree to defend, indemnify, and hold harmless Haute, its affiliates, officers, agents, employees, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another.

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11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Dhaka, Bangladesh.

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12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 14 days’ notice prior to any new terms taking effect (via email or website notice). Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

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13. Termination

We may suspend or terminate your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will cease immediately.

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14. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be found at:
👉 [Insert Link to Your Privacy Policy Page Here]

Please review it to understand our practices regarding your personal data.

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15. Contact Us

If you have any questions about these Terms, please contact us at:
📧 Email: [Insert Customer Support Email]📍 Address: Dhaka, Bangladesh
🌐 Website: www.hautebd.com